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Get upto 4%* on our Savings Account Balances with PrimeVaulte.

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Dear Customer, We have launched Video KYC facility for New customer to open savings ac

Frequently Asked Questions

Find answers to all your queries about our service.

  • What is the minimum balance?

    The minimum balance depends on the type of account you hold. Savings accounts usually have a lower requirement, while premium and salary accounts may require a higher balance. You can check the exact rule for your account in the product details or by visiting your branch.

  • When will I receive my account statement?

    Your account statement is generated at the end of each month. You can access it through internet banking, mobile banking, or by email, and printed copies are also available at the branch upon request.

  • Can I use any branch across India?

    Yes, you can use our branches for many standard banking services across India. Some services, such as cash withdrawal or certain account requests, may depend on the branch and local operating hours.

  • How safe and secure is our net banking account?

    Our net banking system uses secure login, encrypted data transfer, and customer verification checks to protect your account. We also recommend using a strong password and changing it regularly.

  • What is the rate of interest?

    Interest rates vary by product and are reviewed on a regular basis. The latest rates are published on the relevant savings, deposit, or loan product page and are subject to change.

  • How do I update my contact details?

    You can update your mobile number, email address, and address through internet banking, at a branch, or by contacting our customer care team with your valid identification details.

  • Can I apply for a loan online?

    Yes, eligible customers can submit loan applications online through our website. Depending on the loan type, we may ask for supporting documents and a short verification process before approval.

  • What documents are required to open an account?

    Most account openings require a valid identity proof, address proof, passport size photograph, and the completed account opening form. Additional documents may be needed for business or premium accounts.

  • How can I block my debit card?

    You can block your debit card instantly through internet banking, the mobile app, or by calling our customer support team. We also recommend reporting the loss immediately if the card is misplaced.